Privacy Policy

Last Updated: September 2, 2026

At Chloé Jouet, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit chloejouet.com, create an account, design a bracelet, make a purchase, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping address, account information, order details, bracelet designs and customization selections, customer-service communications, and other information you choose to provide.

When you make a purchase, payment information may be collected and processed by our payment service providers. Chloé Jouet does not necessarily receive or store your complete payment-card information.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring pages, approximate location derived from your IP address, and information collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• process and fulfill orders;
• provide and manage customer accounts;
• create, save, process, or reproduce customized bracelet designs;
• communicate with you about purchases, orders, returns, inquiries, or customer service;
• operate, maintain, secure, and improve our website;
• prevent fraud, misuse, and unauthorized transactions;
• understand how visitors use our website;
• send marketing communications where you have provided the appropriate consent; and
• comply with applicable legal, accounting, tax, and regulatory requirements.

We seek to collect only information reasonably necessary for the purposes for which it is collected. This reflects the PIPEDA principles of identifying purposes and limiting collection.

3. Orders and Payments

Chloé Jouet uses WooCommerce to operate its online store. When you place an order, information necessary to process and fulfill that order may be handled through our WordPress/WooCommerce website and relevant service providers.

Payments may be processed by third-party payment processors. Those providers may collect payment and transaction information according to their own privacy policies and security practices.

We recommend reviewing the privacy policies of the payment services available during checkout.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, maintain shopping carts and sessions, remember preferences, understand website usage, improve performance, and, where enabled, support analytics or marketing activities.

Some cookies are necessary for the website and online store to function properly. Other cookies, including certain analytics or advertising cookies, may be subject to your consent where required.

You may be able to manage cookies through our cookie-consent tools and your browser settings.

Canadian privacy guidance specifically recommends informing website users about cookies and other non-visible tracking technologies and explaining their purposes in understandable terms.

5. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information to trusted service providers when reasonably necessary to operate our business, such as website hosting providers, e-commerce technology providers, payment processors, shipping and delivery providers, email providers, analytics providers, fraud-prevention services, and professional advisers.

These providers may process information only as necessary to provide their respective services, subject to their contractual obligations and applicable law.

We may also disclose information where required or permitted by law, including in response to lawful requests from government, regulatory, or law-enforcement authorities.

6. International and Cross-Border Processing

Some of our service providers may process or store personal information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with applicable law.

Canadian businesses handling personal information that crosses provincial or national borders in commercial activities may be subject to PIPEDA requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legitimate business, legal, accounting, tax, fraud-prevention, and regulatory requirements.

When personal information is no longer required, we take reasonable steps to delete, destroy, or anonymize it, as appropriate.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

PIPEDA requires organizations to use safeguards appropriate to the sensitivity of the personal information they hold.

9. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

If you have subscribed to marketing emails, you may unsubscribe using the link included in those communications.

Canadian privacy law provides individuals with rights relating to access and correction of personal information held by organizations.

10. Children’s Privacy

Our products may appeal to children and families; however, purchases and account creation on our website are intended to be completed by individuals who are legally able to enter into the applicable transaction or by a parent or legal guardian where appropriate.

We do not knowingly seek to collect personal information from children beyond what is reasonably necessary to provide our services. If you believe that a child has provided personal information without appropriate authorization or consent, please contact us so that we can review the situation and take appropriate action.

This section is particularly important for CJ because the brand itself has a young founder and may naturally attract younger visitors. Canada’s Privacy Commissioner currently provides specific guidance for online services likely to be accessed by children.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

Their privacy practices are governed by their own policies. Chloé Jouet is not responsible for the privacy practices or content of third-party websites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website features, service providers, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. Material changes may also be communicated through the website or other appropriate means.

13. Contact Us and Privacy Inquiries

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent where applicable, or raise a privacy concern, please contact:

Chloé Jouet
Ontario, Canada
Email: hello@chloejouet.com
Website: chloejouet.com